Terms & Conditions

1. Booking Policy

• All appointments must be booked through our official booking system or directly with Lumi By Luci.
• Please ensure that you select the correct treatment when booking.
• All clients must complete the relevant consultation, medical history and consent forms before treatment.
• A booking is not confirmed until you receive confirmation.
• Lumi By Luci reserves the right to refuse or postpone treatment where it is considered unsuitable or unsafe.

2. Deposits & Payments

• A 10% deposit will be required to secure certain appointments.
• Any deposit and its refund or transfer conditions will be clearly communicated at the time of booking.
• The remaining balance is payable on the day of treatment.
• Accepted payment methods will be confirmed at the time of booking.
• Prices are subject to change; however, confirmed bookings will be honoured at the agreed price unless otherwise agreed.

3. Cancellation & Rescheduling Policy

• A minimum of 48 hours’ notice is required for cancellations or rescheduling.
• Cancellations made with less than 48 hours’ notice may result in the loss of a deposit or a reasonable cancellation charge, in accordance with the applicable booking terms.
• Failure to attend an appointment without notice may result in a charge or deposit forfeiture.
• Repeated cancellations or non-attendance may result in future bookings being declined.
• If Lumi By Luci needs to cancel an appointment, clients will be offered an alternative appointment or an appropriate refund.

4. Late Arrivals

• Please arrive on time for your appointment.
• Clients arriving more than 10 minutes late may need to have their treatment shortened or rescheduled.
• If a treatment cannot be safely or adequately completed within the remaining appointment time, it may be cancelled.

5. Consultation & Medical History

• All clients must provide accurate and honest information regarding their medical history, allergies, medications, skin conditions and previous treatments.
• Any changes to your health or medication must be disclosed before each appointment.
• Failure to disclose relevant information may result in treatment being refused or postponed.
• A consultation and suitability assessment will be completed before treatment.
• Certain treatments may require a patch test, where applicable.

6. Treatment Suitability & Contraindications

• All treatments are subject to a suitability assessment.
• Treatments may be declined where contraindications, active infections, skin conditions or other safety concerns are identified.
• Clients must follow all pre-treatment instructions provided.
• Lumi By Luci reserves the right to postpone treatment if proceeding could compromise client safety.

7. Treatment Results & Aftercare

• Results vary between individuals depending on skin type, lifestyle, medical history and individual response.
• No specific result or outcome is guaranteed.
• Clients are responsible for following the aftercare instructions provided.
• Failure to follow aftercare advice may affect treatment results and increase the risk of complications.
• Some treatments may involve temporary redness, sensitivity, swelling or other expected side effects, which will be explained during consultation.

8. Refund Policy

• Completed treatments are non-refundable simply because a client changes their mind or is dissatisfied with a subjective result.
• If you have concerns following a treatment, please contact Lumi By Luci as soon as possible so the matter can be assessed.
• Refunds, corrections or other remedies will be considered in accordance with your statutory consumer rights.
• Nothing in these terms affects your legal rights under UK consumer law.

9. Client Conduct

Lumi By Luci is committed to providing a safe, respectful and professional environment.

Abusive, threatening or inappropriate behaviour will not be tolerated. We reserve the right to terminate an appointment where client conduct compromises safety or wellbeing.

10. Photography & Social Media

• Before-and-after photographs may be taken for treatment records, with your permission.
• Photographs will only be used for marketing, promotional or social media purposes where separate consent has been provided.
• Consent to marketing photography is entirely optional and does not affect your ability to receive treatment.

11. Privacy & Confidentiality

• Personal information is collected to manage bookings, consultations, treatments and client communication.
• Medical and health information is handled confidentially and in accordance with applicable data protection legislation.
• Client information will not be shared for marketing purposes without appropriate permission.
• Please refer to our Privacy Policy for further information about how your data is collected, stored and used.

12. Right to Refuse Treatment

Lumi By Luci reserves the right to refuse, postpone or discontinue a treatment where:

• A treatment is considered medically or clinically unsuitable.
• Relevant medical information has not been disclosed.
• A client fails to follow essential safety instructions.
• There are reasonable concerns regarding client or practitioner safety.